Ken Villani, president of Cottage Pharmacy and Surgical in Woodbury, N.Y., is having trouble with some of his store’s 50 employees. Particularly in this market, he cannot afford to risk alienating customers with poor customer service. He’s brought the issue to The Alternative Board (TAB), a monthly peer-advice gathering of business owners in Farmingdale, N.Y., to see what tips other entrepreneurs have for addressing the problem.
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- Five reasons a Conservative Lib Dem deal is good for small business May 10, 2010As the horse trading between David Cameron and Nick Clegg appears to be entering its final phase, Alex Bellinger asks 'could a coalition deliver good news for Britain's small businesses?'
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